Current Tenants

No; smoking is not permitted in the accommodation but you will find smoking areas within the grounds.

You are able to have visitors during the day but you must not have overnight visitors.

If your stay is for less than three months you should pay any rent due by debit or credit card. You can do this online by clicking here.

If your stay is for more than three months you should pay your rent either by Direct Debit or by deduction from your salary (if you are salaried by the Trust).

You can report a repair online by clicking here or by contacting us at the relevant office.

Repair and replacement of white goods (fridges, toasters, TVs and microwaves) is dealt with by the on-site accommodation offices and caretakers. Please contact the relevant accommodation office to let them know about the problem and they will issue a replacement or get the item repaired as soon as possible.

Your repair will be fixed in accordance with timescales agreed with United Lincolnshire Teaching Hospitals NHS Trust (ULTH). The categories are;

Emergency – to remove life threatening situations within two hours.

Urgent – within three working days.

Routine – within ten working days.

An emergency repair can is defined as one which in the view of Progress Living is necessary to ensure the accommodation can be accessed and occupied without a risk to the health and safety of the occupant; such as total loss of electricity.

An urgent repair is one which in the view of Progress Living would mean the unit can be reasonably occupied but not for a prolonged period of time; for example the total loss of cold water.

A routine repair is all other maintenance work; such as the loss of hot water.

You will only be charged if any of the following applies;

• You tell us a repair is an emergency and it is not
• If you do not allow our tradesmen access to carry out the repair
• The repair is as a result of damage caused by you, your family or visitors to your home.

There are three ways you can give us feedback:

• In person at an accommodation office
• By writing to our head office at: Progress Housing Group, Sumner House, 21 King Street, Leyland, Lancashire PR25 2LW
• By completing our online feedback form.

You should send us an email telling us when you are leaving.

Please remember you need to give one week’s notice if you signed a licence to occupy and one month’s notice if you signed an assured shorthold tenancy.

You can request to extend your accommodation stay by completing the form here. Once you have submitted your request, a member of our team will be in touch to confirm what you need to do next. 

If you are using the Livvi app, your key will be updated remotely.

If you are using a key fob, you will need to take it to the accommodation office to be updated during the following hours: 

Lincoln and Boston - Monday to Friday - 8.30am to 4.30pm 

Grantham - Monday to Friday - 8.30am to 1.00pm

If you are unable to visit the office during opening hours, a new key fob will be available for you to collect from the hospital switchboard (this service is available to NHS applicants only).

All post is delivered to the post boxes situated at the entrance to your building. The key to the post box is hung on the notice board in your kitchen.

We are not able to sign for parcels or post.

You need to be covered by a TV Licence if you watch or record programmes as they're being shown on TV or live on an online TV service. This is the case whether you use a TV, computer, tablet, mobile phone, games console, digital box, DVD/VHS recorder or any other device.

Progress Living provides licences for the televisions provided in the three star accommodation communal areas only.

There are bike shelters on each site with bike racks for you to secure your bike to. There are also bike lockers (the blue boxes near the bike shelters) available at a small charge.

Progress Living provides building insurance but we do not provide content insurance for your personal belongings.

We are able to reduce rental costs for tenants who volunteer as fire wardens. For more information, please contact your accommodation office.

If you live in a shared flat or a one or two bedroom family flat  you will use the Livvi app or a key fob to access your accommodation.

If you live in a three bedroom house you will have keys to access your property.

If you lose your key fob there is a charge of £12 (including vat) for a new one.

If you lose your keys you will be charged the cost to cut a new set.

If you are an NHS applicant, and have opted out of using the Livvi app, you will be able to collect your key fob from the hospital switchboard outside of normal working hours. This service is not available for non NHS applicants.

If you have an emergency repair or if you get locked out or have an emergency situation you can contact us on 0845 3899589 and a member of our team will assist you.