Making a suggestion or complaint
Our top priority is to deliver a quality housing service and value for money. We are aware that occasionally things can go wrong and your complaint is an opportunity to help us put things right. We also welcome suggestions to help improve our service.

How to make your suggestion or complaint
If you would like to give us feedback about any of our services then please fill out the form below. We aim to respond to your complaint within five working days.

Send us your feedback, compliments and complaints

The information in this form is collected by and for Progress Living, a trading name of Progress Housing Association Ltd. We collect and manage your information in-line with the current data protection legislation in the UK.

The information provided will be used to help us improve our services and enquire about any issues you may have had

This information is processed for our legitimate business interests.

We will hold this information for the life of your relationship with us and for a time afterwards to manage any legal claims, enquiries or complaints.

We may share this information with our parent company (Progress Housing Group Ltd) and its subsidiaries; United Lincolnshire Hospital Trust; local authorities; suppliers and contractors and other organisations pertinent to your request.

For full details on how we process data, where to enquire about the use of your data and to find out about your rights and how to enact them, visit our full data protection statement here: