It is easy and convenient to pay your rent and service charges safely and securely online - all you need is a reference number and a valid payment card.

For rent payments, your reference number is your tenancy number which is on your rent statement. For all other payments, please use the number referred to on the invoice or in our correspondence.

  • Rent and/or Service Charge payments – nine digit tenancy code beginning with a four or five
  • Sundry payments – 8 digit customer code, for example 12/000000

If you do not have a reference number please contact Progress Connect on 03333 204555 (telephone lines are open between 8am and 6pm) or web chat with us.

 

Changes to making rent payments with your card online

New security measures are being introduced to increase your protection when paying online with your debit or credit card.

From Monday, 5 August 2024, you must provide additional information if you use your card to pay through our online payment portal\website.

This additional information must match the contact information your card issuer holds and includes:

  • Your billing address
  • Your email address
  • Your phone number

You may also need to enter a passcode, which your card provider will send to your mobile phone or landline or authenticate your payment in another way.

Need help?

Please get in touch with us if you need help making a payment online.

If you are unsure of the contact information that your card issuer holds, please contact your card provider or bank.

Click here to make an online payment

 

Have you thought about Direct Debit?

Paying by Direct Debit is simple and convenient. You can now set one up online here. Once set up your payments are taken automatically from your account on your preferred day on the month. Click here to set up a Direct Debit. Alternatively please contact us.

United Lincolnshire Hospitals Trust staff can also pay rent by salary deduction.

Telephone payments - Rent, sundry debts and service charges can also be paid by debit or credit card over the phone. You can phone us on 03333 204555 to pay your rent or charges using a debit or credit card.