How we prioritise repairs
We prioritise repairs by separating them into three categories; emergency, urgent and routine.
We aim to complete repairs in the following timescales;
Emergency repairs – to remove life threatening situations in two hours
Urgent repairs – within three working days
Routine repairs – within ten working days
Repairs which in the view of Progress Living are necessary to ensure the accommodation can be accessed without risk to the health and safety of the occupant, such as; total loss of electric supply to a unit, major plumbing works such as a burst pipe or fire in a unit.
Repairs which in the view of Progress Living are necessary to ensure the unit can be reasonably occupied, such as; structural faults, completely blocked drains, total loss of cold water to a unit.
Routine repairs are all other maintenance work to the property, such as, total loss of heating or hot water, failure of a light fitting where other light is available,
Will I be charged for the repair?
You will only be charged for a repair if the following circumstances apply;
- If you tell us the repair is an emergency (as defined above) and it is not.
- If you do not allow access for the tradesmen to carry out the repair.
- If the repairs are a result of damage caused by you, your family or visitors to your home.