As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect the services that you receive from us.
Your peace of mind and well-being are our absolute top priority. So, we've put in place some additional plans and information to help.
We have now closed our reception facilities until further notice and apologise for any inconvenience this may cause.
Services continue to be delivered where possible, and we ask that you contact us via the methods detailed below.
Where possible we will avoid face to face appointments, however, you can contact us in several ways including email, website, social media and webchat.
Email us on:
Protecting your health while maintaining our services
Please don't be offended if we ask when contacting you or visiting your accommodation whether you are self- isolating as a preventative measure, you are unwell, or may have been exposed to the virus. This is for your protection and that of our staff who may well be required to wear protective items.
Currently, we are continuing our repairs and maintenance service. We ask that you notify us when reporting a repair or before any pre-arranged appointment if anyone in your accommodation is self-isolating. This means that we can re-arrange or adapt the service according to your needs while also protecting the safety and wellbeing of you and our staff.
We especially ask that you continue to work with us in allowing access to complete essential work to your property relating to health and safety such as your annual gas safety or electrical checks, amongst others, again notifying us if anyone in the household is self-isolating in advance.
Finally, to confirm that we are committed to supporting all tenants and staff throughout this period, delivering services within the current guidelines and advice provided, and thank you for your cooperation.
Provided below are some links to information and advice that you may find helpful at this time. We will also keep you updated on any changes to service delivery on our dedicated coronavirus webpage, our social media and by email if we have your email address.
Email us on:
If you are returning keycards, paperwork or keys, please post in the letterboxes at one of our offices.
Frequently asked questions
- I live in Progress Living accommodation. If someone in our flat has coronavirus (COVID-19) and is self-isolating, will we be moved?
No. If someone in your flat is self-isolating, they will be asked to follow government guidelines and not use the shared space, including the kitchen, when other occupants are there.
Yes, we are asking people to let us know if they are showing symptoms of coronavirus (COVID-19).
- If someone in my family has coronavirus (COVID-19), but they are not living in the accommodation, do I need to let the office know?
If you have been with your family when they started to show symptoms of coronavirus (COVID-19), we ask that you let us know.
Yes, in line with updated Government advice you will need to self-isolate for 14 days.