New coronavirus restrictions are in place across the UK to help stop the spread the new COVID-19 variant.
Whilst we expect the impact of the new restrictions on our services to be minimal, in light of the government's announcement we are in the process of reviewing all our service delivery and should any of our services to tenants be affected, we will provide an update to customers shortly.
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Protecting your health while maintaining our services
Please don't be offended if we ask when contacting you or visiting your accommodation whether you are self- isolating as a preventative measure, you are unwell, or may have been exposed to the virus. This is for your protection and that of our staff who may well be required to wear protective items.
Currently, we are continuing our repairs and maintenance service. We ask that you notify us when reporting a repair or before any pre-arranged appointment if anyone in your accommodation is self-isolating. This means that we can re-arrange or adapt the service according to your needs while also protecting the safety and wellbeing of you and our staff.
When Progress Living staff are working within your property, whether it be to clean, inspect or repair we will ask the tenants to go into another room, for example the communal area whilst we carry out our work in their room, in order to reduce risk.
We especially ask that you continue to work with us in allowing access to complete essential work to your property relating to health and safety such as your annual gas safety or electrical checks, amongst others, again notifying us if anyone in the household is self-isolating in advance.
Finally, to confirm that we are committed to supporting all tenants and staff throughout this period, delivering services within the current guidelines and advice provided, and thank you for your cooperation.
Provided below are some links to information and advice that you may find helpful at this time. We will also keep you updated on any changes to service delivery on our dedicated coronavirus webpage, our social media and by email if we have your email address.
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If you are returning keycards, paperwork or keys, please post in the letterboxes at one of our offices.
Frequently asked questions