As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect the services that you receive from us.

Your peace of mind and well-being are our absolute top priority. So, we've put in place some additional plans and information to help.

We have now closed our reception facilities until further notice and apologise for any inconvenience this may cause.

Services continue to be delivered where possible, and we ask that you contact us via the methods detailed below.

Where possible we will avoid face to face appointments, however, you can contact us in several ways including email, website, social media and webchat.

Please contact Progress Connect on 03333 204 555, contact us online or private message us on Facebook or Twitter.

Or contact your local accommodation office; Lincoln 0345 1303762, Grantham 0345 1303764 and Boston 0345 1303786.

Email us on:

Protecting your health while maintaining our services

Please don't be offended if we ask when contacting you or visiting your accommodation whether you are self- isolating as a preventative measure, you are unwell, or may have been exposed to the virus. This is for your protection and that of our staff who may well be required to wear protective items.

Currently, we are continuing our repairs and maintenance service. We ask that you notify us when reporting a repair or before any pre-arranged appointment if anyone in your accommodation is self-isolating. This means that we can re-arrange or adapt the service according to your needs while also protecting the safety and wellbeing of you and our staff.

We especially ask that you continue to work with us in allowing access to complete essential work to your property relating to health and safety such as your annual gas safety or electrical checks, amongst others, again notifying us if anyone in the household is self-isolating in advance.

Finally, to confirm that we are committed to supporting all tenants and staff throughout this period, delivering services within the current guidelines and advice provided, and thank you for your cooperation.

Further support

Provided below are some links to information and advice that you may find helpful at this time. We will also keep you updated on any changes to service delivery on our dedicated coronavirus webpage, our social media and by email if we have your email address.

Useful contacts

Please contact Progress Connect on 03333 204 555, contact us online or private message us on Facebook or Twitter.

Or contact your local accommodation office; Lincoln 0345 1303762, Grantham 0345 1303764 and Boston 0345 1303786.

Email us on:

If you are returning keycards, paperwork or keys, please post in the letterboxes at one of our offices.

Useful links

For updates please visit our dedicated web page.
General health advice for individuals, available from the NHS website.

Frequently asked questions

No. If someone in your flat is self-isolating, they will be asked to follow government guidelines and not use the shared space, including the kitchen, when other occupants are there.

Yes, we are asking people to let us know if they are showing symptoms of coronavirus (COVID-19).

If you have been with your family when they started to show symptoms of coronavirus (COVID-19), we ask that you let us know.

Yes, in line with updated Government advice you will need to self-isolate for 14 days.